As Release Process Manager, you will coordinate the release of all projects within the Kroll Ontrack IT group. In this role, you will define, publish, maintain and communicate the release schedule and ensure that all releases and processes are tracked. The Kroll Ontrack Release Process Manager should be a project manager with enough functional experience to understand the components of the release and how their technical complexity will affect the release schedule and risks. You will define all release operational critical components, dependencies, pre-requesites, applicability and sign off status. This may also include coordinating the efforts of resources outside of IT and/or third-party contractors/consultants. 
 

• Define, publish, communicate and maintain the Release Process Management process and template for the Kroll Ontrack IT group. 
• Develop, communicate and maintain the Production Readiness process for the Kroll Ontrack IT group. All projects/requests will be implemented into production following the Production Readiness process. This process will be an additional step within the Release Process Management process and will cross all IT support organizations (i.e.: SOC, Network, Security).
• Coordinate with all IT support managers as necessary for both the Release Process Management and Production Readiness processes.
• Participate in multiple projects/tasks; demonstrate time management and prioritization skills to accommodate dynamic business requirements while managing scheduled tasks and activities. 
• Less than 5% domestic and international travel may be required with this position. 

 
Qualifications

• Bachelor’s degree in Computer Science, Business Administration or related field or equivalent work experience
• Minimum of two years experience providing release management and/or project management support
• Track record of experience supporting an IT 24x7 Microsoft IT operations environment
• Excellent troubleshooting, problem solving, creative/analytical thinking, and decision making skills.
• Strong interpersonal, leadership, organizational and time management skills with the ability to drive issues to closure.
• Understanding of problem management, incident management and change control processes
• Proven skills in prioritizing, organizing, and communicating cross-functionally at all organizational levels
• Working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and MS Project. 

 
Who We Are
 
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, advanced search, paper and electronic discovery, computer forensics, ESI consulting, and trial consulting and presentation services. Kroll Ontrack is based in Eden Prairie, MN and is a technology services division of Kroll Inc., the global risk consulting company. For more information about Kroll Ontrack and our offerings please visit: http://www.krollontrack.com.
 
We consider our people to be our greatest assets, and we place a high priority on the growth and development of our employees. We are a growing company, and as new opportunities present themselves, we look within for employees who have potential to move up within the company and who are looking for a rewarding long-term career.
 
 
Kroll Ontrack offers its eligible employees an excellent salary and benefits package including insurance coverage, 401(k), company wide incentive programs, educational assistance, and other perks and benefits.
 
 
Direct Applicants Only Please.
 
www.krollontrack.com/careers
 
 
“An Equal Opportunity Employer M/F/D/V”